What are the delivery charges?

As per the seller, as per the product chosen, as per the offer at the purchase time, your payment point will show any applied shipping charges.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

Sometime an unforeseen circustance or a holiday can delay delivery of the parcel.

What is the estimated delivery time?

It’s shown at the time of order placement.

 Are there any hidden costs (sales tax, octroi etc.) on items sold by Sellers on Buyshuy?

There are NO hidden charges when you make a purchase on Buyshuy. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why cant you ship me?

There could be different reasons , if we cannot ship you, Whether your location can be serviced or not depends on

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are possible, but they are valid as per case to case, product by product

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Pre order’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Pre order duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

 ‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

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