This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
Frequently Asked Questions
What is Buyshuy My Account?
What is My Account?
Once you will register with us at Buyshuy.com, your account will be created and you will be allowed for viewing all your details, tracking your placed order, going through your wishlist, updating all your personal information such as address, contact number, email address as well as you can change your password. Moreover, you can place your orders by following instructions of "My Account".
How do I know my order has been confirmed?
Once you have made payment successfully, your order is processed with immediate effect. Our executives will send you a confirmation mail regarding the order you have placed at the email ID which is associated with your account with us. This email will let you get a “Unique Order ID” for your reference with our customer service team. Here you can find listing of the item(s) as well as expected delivery time for your orders. However, if you choose Cash on Delivery as payment mode for your order, we will send you a confirmation email.
Can I place an order for a product which is 'Out of Stock'?
No, it is just impossible to place an order for a product which is not in stock any longer.
SHOPPING AND PAYMENT
Is it mandatory to get registered with Buyshuy for placing any order?
Though it is not mandatory to have an account on Buyshuy.com to place any order, yet we suggest to have an account on Buyshuy.com because it is easy to shop just by using your email ID.And we have the alternate way of logging in by”GUEST LOGIN” window.
How do I make a payment for an order at Buyshuy?
We at Buyshuy.com offer several payment methods such as Net Banking, Debit Card, Credit Card, Bank Transfer, Cash on Delivery, etc. We assure our customers’ Credit/Debit card details to keep private and confidential. We and our trustworthy payment gateways apply SSL encryption technology in order to protect card’s information of the customers.
What is Cash on Delivery?
Cash-on-Delivery (COD) is one of the best possible payment methods to buy any product on Buyshuy.com. In the COD payment terms or COD service, buyers have to pay at the time of the delivery at their doorstep instead making payment in advance. Please keep in mind that the courier guy will hand over the ordered parcel only after collecting cash payment and it is not allowed to open the parcel before making payment to him. Should you have any concern after opening the parcel, you can contact us at customerservice@Buyshuy.com
Are there any charges for a COD purchase?
There may be COD charges applicable per product and it will be asked to the customers while placing an order on Buyshuy.com. COD orders for invoice of more than Rupees. 10,000 value will not be processed. Cash-on-Delivery option is offered with all the products available online, except those products where it is clearly mentioned in the description that “Cash on delivery is not available“. All you need to do is just adding the product (s) to your shopping cart and proceed to checkout.
How do I pay with a Credit/Debit card and would it be safe?
We at Buyshuy.com accept all types of cards such as VISA, MasterCard both Indian as well as International. Buyers are asked to provide their 16-digit Credit/Debit Card number along with 3 digit CVV Code which can be found on the back of the card) to make the payment successfully. All of the details pertaining to Credit/Debit card of the buyers are kept confidential and private. We and our trusted payment gateways use SSL encryption technology for protecting the card information of the buyers.
How buyers can check the current status of their orders?
Buyers can check the status as well as other information of all their orders, whether pending or delivered from Buyshuy.com. In order to view the status of their pending order(s), simply click on the “Login” link in the top right of any page and login into My account. It will take them to their Account page, where they can click on the “My Orders” link to check the status of their orders. Other than this, for checking the status of any specific order, just by clicking on the “Order Number”. Once an order is shipped out, our executives send a mail to buyers with all the shipping details.
What does the below mentioned order status mean?
Processing: Buyshuy.com has received authorization from the payment gateway and your order is in process. Dispatch: We have shipped out your order and it will be delivered to your delivery location very soon. Complete: An order has been delivered already at the specified delivery location. Canceled: Your order has been canceled.
When and how an order can be canceled?
Till the packaging period Buyers can cancel their order any time, but not when the article is in shipment window, Cancelations are expected if they don’t find it fit into their expectations. All they need to do is clicking on Cancel button against the order in My Orders in My Account.
PACKAGING, SHIPPING AND DELIVERY
How are ordered items packaged?
In order to avoid any kind of damage, all of the ordered items are packaged very carefully .
What are the delivery charges?
Currently the delivery charges are nil for delhi ncr, for any other state the buyer will have to enter his/her pincode to get the delivery charges.
What is the estimated delivery time?
The estimated delivery time of a placed order is 7 business days for orders in India How will the
delivery be done?
Buyshuy.com process all the deliveries through highly reputed and trustworthy courier companies. What if no courier service is available in any area, we try to reach out our valued buyers at best possible alternate delivery location that are served by our courier partners.
How can buyers track the delivery status of their order?
All of the items that are sold on Buyshuy.com are delivered through trusted courier companies that also provide Tracking ID for buyers’ order, by using that they can track the delivery status on their respective websites. Also, our executives sendan email to the buyers with tracking number once the order is dispatched.
RETURN AND EXCHANGE
What is the return and exchange policy?
Buyshuy.com lets you experience a hassle free return/exchange policy, in case buyers don't like the ordered items or find it damaged, they can speak to our executives regarding it within 48 hours of receiving the product. For further more details, just go through Return & Exchange policy.
What to do if a buyer receives a defective item?
In case a buyer receives defective or damaged product, he is asked to send us photos of the product at email@example.com within 48 hours of receiving the same. Buyers don’t need to worry for shipping charges because if it is seller’s fault, the return shipping charges to the seller for the defective product will be given by the seller only. Couldn't get the information you are looking for? Feel free to contact us at firstname.lastname@example.org